If you receive a damaged product, please email us at info@craftingecstasy.com mentioning your Order ID and a picture of the product. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Our delivery time is usually 2-7 working days within India, depending upon your location in the country. Most orders are delivered within 4 working days.
You can contact us by dropping an email at info@craftingecstasy.com or call us at (+91)8630282109
Right now we do not accept any returns.
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by mailing us, mentioning your order ID.
- If we receive your cancellation request before we have dispatched your order, we will refund the entire amount within 10 working days of date of cancellation.
- If we receive your cancellation request after your order has been dispatched, cancellations will not be accepted.
- We do not accept COD orders only after confirmation from the customer, hence we do not accept cancellations at any time after order dispatch.